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Refund for cancelled journey

If the journey is cancelled, no payment is taken.
If a bank pre-authorisation was taken at the time of ordering, this is cancelled after 7 days. You're not charged.

Cancelling a journey is free until a driver is assigned for advance bookings (as per the sending of a text message saying 'Your Cab is en route') and until five minutes after booking for immediate bookings (as per the sending of a confirmation text message).

After this period, you'll be charged a cancellation fee: €10 (inclusive of all taxes) in Paris and the inner suburbs, and €20 at airports and in other areas in the Île de France region. For cities outside Île de France, the terms and conditions are the same as in Paris.



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