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Cancellation fees

You can cancel your journey directly via the mobile app or on the website by accessing your dashboard, then your current or pending bookings to select and cancel the fare.
You can also contact our call centre (available 24/7) on +33 (0)1 76 49 76 49 and specify your journey number.

Cancelling a journey is free until a driver is assigned for advance bookings (as per the sending of a text message saying ‘Your Cab is en route’) and until five minutes after booking for immediate bookings (as per the sending of a confirmation text message).

Once this period has passed, you can still cancel your journey, but you’ll be charged: €10 (inclusive of all taxes) in Paris and the inner suburbs, and €20 at airports and in other areas in the Île de France region. Outside Île de France, the terms and conditions are the same as in Paris.



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